Privacy Notice for Getlink website 

This Privacy Notice applies to the processing of personal data, which means information about an identifiable individual (“you”) that Getlink (or a Getlink group company if applicable) (“the Company” or “we” or “us” or “our”) collects and processes via the Website getlinkgroup.com.

It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “What are your choices and rights?” section below.

We may also provide you with additional information when we collect personal data, where we feel it would be helpful to provide relevant and timely information.

We collect and process personal data when you interact with us, including when you subscribe to our email alerts to receive Getlink news. This includes:

  • Your name
  • Your email address
  • Information related to the browser or device you use to access our website, your IP address and cookie preferences
  • Any additional personal data provided by you if you contact us.

We collect, use and store your personal data for the following purposes:

  • Where necessary for our legitimate interests, as listed below, and where these interests are not overridden by your data protection rights:
    – The use of your information to provide the services you have requested and to respond to comments and requests you may send us
    – Monitoring the use of our websites and the use of personal data to help us improve and protect our services and websites, both online and offline.
  • Where you have given consent:
    – We will set cookies and use similar technologies in accordance with our cookie policy and the information provided to you when these technologies are used
    – On other occasions, when we ask for your consent, we will use the data for purposes that we will explain at the time.
  • For purposes which are required by law:
    – In response to requests from government law enforcement authorities conducting an investigation.

We have carried out balancing tests for all the data processing we carry out on the basis of its legitimate interests, which we have described above. You can obtain information on our balancing tests by contacting us on the details below.

In certain circumstances we will not be able to provide the services you have requested if we are not provided with all relevant personal data. We will make this clear at the time the data is collected and will also explain what will happen if you do not provide the data.

When we process your personal data for the purposes of providing email alerts to receive Getlink news, we keep your data for the duration of your subscription and for three (3) months thereafter.

Your IP address is retained in accordance with your cookie preferences.

Your personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

In the event that Getlink group is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

Your personal data will be processed in the European Economic Area (“EEA”). If we share your personal data with third party service providers established outside the EEA, we will identify the providers and non-EEA countries in which they are established.

When information is transferred outside the EEA and to a stakeholder or supplier in a country that is not subject to an adequacy decision by the European Commission, the data is adequately protected by standard contractual clauses approved by the European Commission, appropriate data protection and confidentiality certification or binding corporate rules of a supplier.

If you live outside the EEA, we will have to transfer your personal data outside the EEA as part of answering any questions you may have. Where applicable, we take all reasonable steps to ensure that your data is processed and transferred securely and in accordance with this privacy statement.

For more information, including to obtain a copy of the documents used to protect your personal data, please contact us using the contacts below.

The accuracy of the information that we hold about you is important to us. If any of the information that we hold is inaccurate or out of date, please let us know using the contact details set out at the end of this Privacy Notice. You also have the right:

  • To ask us for a copy of your personal data
  • To have your personal data corrected if it is inaccurate or incomplete
  • To restrict the processing of your personal data
  • To obtain the personal data you provide in a structured, machine readable format and ask us to share (port) this personal data to other organisations
  • To object to processing in some circumstances.

Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to our processing your personal data, this will not affect any processing which has already taken place at that time.

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.

If you wish to exercise these rights, please contact us as set out below.

If you have unresolved concerns you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occured.

This Privacy Notice may be updated periodically. We will update the date at the top of this Privacy Notice accordingly. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Privacy Notice as required by applicable law. Please check back frequently to see any updates or changes to the Notice.

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, feel free to discuss in the first instance with our Legal Department. If you require further information you can contact our Data Protection Officer. Contact details are set out below:

  • Legal Department:
    – Email: legal@eurotunnel.com
    – Post in the UK: Legal Department, UK Terminal, Ashford Road, Folkestone, Kent CT18 8X
    – Post in France: Département Juridique, Siege Exploitation, B.P. 69, 62904 Coquelles Cedex, France
  • Data Protection Officer:
    – Email: DPO@getlinkgroup.com
    – Post in the UK: Getlink Data Protection Officer, UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX
    – Post in France: Getlink Data Protection Officer, Siege Exploitation, B.P. 69, 62904 Coquelles Cedex, France

The controller will be Getlink S.E.
European Company, Registered at the RCS de Paris under the number 483 385 142, located at 3, rue La Boétie, 75008 Paris.