Societal strategy

As the creator of a vital link that brings people, businesses and cultures together, and a major player in low carbon mobility rooted in the areas in which it operates, Getlink has been supporting local social and economic development since the launch of its operations. The Group also strives for a positive impact throughout its value chain, from its suppliers to its customers.

Striving for a positive impact throughout our value chain

Mindful of its impact on the entire value chain from its suppliers to its customers, Getlink is consolidating its service offering and its purchasing policy so that they incorporate more environmental, social and societal criteria.

Extend the secure Tunnel reception area to all new engine types

Getlink has launched a programme of work to ensure the acceptability of future engine types (for example, hydrogen) when developed by its freight and passenger customers.

Offering an optimal service to our customers who have chosen to decarbonise their journeys

Since 2015, Getlink has been providing customers travelling in electric cars with universal recharging facilities at the Eurotunnel terminals. Additional charging points have been installed in both UK and FR terminals.

The number of 100% electric cars using the Passenger Shuttles has risen from 40 in 2014 to 9,400 in 2020 and then 111,600 in 2025 (5.2% in 2025 as a percentage of total vehicle traffic).

In 2026, the first electric heavy goods vehicle crossing of the Channel Tunnel on a shuttle LeShuttle Freight represents a major milestone, paving the way for an accelerated transition towards more sustainable logistics.

Implementing a responsible purchasing policy

Getlink deploys a responsible purchasing approach fully integrated across its entire procurement process, from planning through contract management.

This approach is reflected in a progressive supplier assessment, tailored to the issues and risks identified by purchasing category. A first level of evaluation ensures that all suppliers are committed to complying with the Group’s ethical, social and environmental principles, through CSR and business ethics questionnaires. For purchases and suppliers presenting higher CSR risks, a second level of analysis enables a more in-depth assessment based on criteria specific to the product or service concerned, which are monitored throughout the contractual relationship to measure sustainable performance and identify areas for improvement.

This approach is designed to progressively integrate all quantitative objectives of the Group’s CSR policy and is supported by annual reporting to measure the contribution of procurement to achieving these objectives.

Supporting our local communities

As the creator of a vital link that brings people, businesses and cultures together, and a major player in low-carbon mobility rooted in the areas in which it operates, Getlink has been supporting local social and economic development since the launch of its operations.

Here are just a few examples of actions carried out in our six areas of expertise

• Regional economic development
  More than 8,000 The number of direct and indirect jobs estimated to have been created since the Tunnel came into service.
  59% The proportion of recruitment carried out locally by the Group in 2022.
• Protecting the environment
  Partnership since 2021 with the Conservatoire des Espaces Naturels des Hauts-de-France, to ensure the restoration, management and preservation of biodiversity on 31 hectares of land on the concession.
• Solidarity
  Several employment contracts signed between the Group and people supported by the Fondation Agir Contre l’Exclusion (FACE) in Calais.
• Youth and education
  As part of the SING’IN project, Eurotunnel is funding the formation of a choir from pupils in the Calais and Kent areas and having a symphony composed for Eurotunnel’s 30th anniversary in 2024.
• Art, culture and heritage
  Partnership with the Elham Valley Railway Museum in Newington to maintain and renovate the model of the Tunnel.
• Railway science and academic partnerships
  Partnership with the Université du Littoral Côte d’Opale in the form of student presentations, case studies and mock job interviews.

Ensuring everyone’s safety

The safety of Getlink’s customers, employees, subcontractors and other stakeholders is at the heart of its railway culture and is a cardinal principle that guides all the organisation’s actions. The Group aims to promote a continuous improvement approach in this area, in particular through the “Get Safer” programme.

“Get Safer”, a plan to enhance the Group’s safety culture

Getlink’s safety strategy aims to move from a system-centric safety organisation to a fully integrated safety organisation combining cultural, behavioural and systems excellence.

It is based on four pillars:

• Protecting people
• Protecting sites
• Working safely
• Making safe decisions

In 2024, 14 safety compliance assessments were carried out for Eurotunnel.

For Europorte, more than 40 internal audits within the meaning of ISO 19011 have been carried out in this area in 2024.

Here are just a few examples of the behaviour we want to encourage

• Report any near misses (Speak-up Policy) to help prevent incidents and accidents in the future.
• Encourage everyone in the workplace to talk about health and safety at work, to reduce risks, promote good practice and find solutions.
• Systematically provide the right tools and equipment for safe working
• Applying best practice in risk reduction.